Last updated: December 2025
This Privacy Policy explains how Frances Jordan (“we”, “us”, “our”) collects, uses and protects your personal information when you visit www.francesjordan.co.uk.
1. Who we are
Frances Jordan
Fernlea, Fetcham, Surrey
Email: frances@francesjordan.co.uk
2. What information we collect
We may collect the following information:
- Your name and email address if you contact us via the website or email
- Billing and delivery details if you purchase artwork, prints or digital products
- Basic technical data such as IP address, browser type and pages visited (via analytics tools)
We only collect what we genuinely need — no creepy nonsense.
3. How we use your information
Your information is used to:
- Respond to enquiries
- Process orders and deliver artwork or digital products
- Provide customer support
- Improve the website and understand how visitors use it
- Meet legal or accounting requirements where necessary
We do not sell, rent or trade your data to third parties. Ever.
4. Cookies
This website may use cookies to ensure it functions properly and to gather anonymous usage statistics.
You can disable cookies in your browser settings if you prefer — the site will still work, just a little less smoothly.
5. Third-party services
We may use trusted third-party services such as:
- Website hosting providers
- Payment processors (e.g. PayPal, Stripe)
- Analytics tools (e.g. Google Analytics)
These providers only receive the data necessary to perform their function and are required to handle it securely.
6. How we protect your data
Reasonable technical and organisational measures are in place to protect your personal information. While no website is 100% hack-proof, we take security seriously and don’t store more data than necessary.
7. How long we keep your data
We only keep your personal information for as long as necessary to fulfil its purpose or meet legal obligations. When it’s no longer needed, it’s securely deleted.
8. Your rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Ask for corrections to inaccurate information
- Request deletion of your data where appropriate
- Object to or restrict certain types of processing
To exercise any of these rights, email frances@francesjordan.co.uk.
9. Changes to this policy
This policy may be updated occasionally. Any changes will be posted on this page.